Terms & Conditions

1. Purpose of These Terms These Terms & Conditions govern bookings, quotations, and services provided by Osta Services, including AC repair, air-conditioning maintenance, AC cleaning, AC installation, and selected home maintenance work in the UAE.

2. Company Identity Services are provided under the applicable business licence and service arrangements of Ostaa Technical Services Co. L.L.C S.O.C, trading under the Osta Services brand, within its licensed scope.

3. Acceptance of Terms Customers should review these terms before confirming a booking or approving chargeable work. The applicable quotation, invoice, service description, and written warranty form part of the relevant service arrangement.

4. Service Scope Our services may include air-conditioning troubleshooting, maintenance, cleaning, installation, component replacement, and selected residential maintenance tasks, subject to technician capability, availability, and applicable licensing requirements.

5. Service Areas Across the UAE Osta Services accepts requests in its designated service areas, including Ajman, Al Ain, Umm Al Quwain, and other areas where service availability is confirmed. Availability may vary by service type, distance, technician schedule, and job size.

6. Local Service Availability Customers searching for an AC technician near them should provide their complete location when booking. A search result, advertisement, or website visit does not itself guarantee that a technician is available at a particular address or time.

7. Website Information We make reasonable efforts to keep service descriptions, offers, and contact information accurate. Specific availability, prices, and work inclusions must be confirmed through the applicable quotation or booking communication.

8. Customer Eligibility The person booking a service must have the authority to arrange work at the property and must obtain any necessary landlord, owner, or building-management permissions.

9. Changes to These Terms These terms may be updated when services, operating procedures, or legal requirements change. Customers should refer to the publication date and the conditions applicable to their confirmed booking.

10. Applicable UAE Law These terms are subject to applicable UAE laws and regulations. Nothing in this document excludes a legal right, remedy, or liability that cannot lawfully be excluded or limited.

11. Booking an AC Technician Customers can request AC repair, AC maintenance, AC cleaning, and other available services through the Osta Services booking platform or our officially published contact channels.

12. Booking Confirmation A submitted booking request is not necessarily a confirmed appointment. The appointment becomes confirmed when Osta Services communicates acceptance and the relevant appointment details.

13. Accurate Property Location Customers must provide an accurate emirate, community, building name, apartment or villa number, and access instructions. This helps us assess availability for local searches such as “AC repair near me in Ajman” or “AC technician in Al Ain.”

14. Appointment Windows Arrival times may be estimates and can be affected by traffic, weather, previous jobs, emergency work, access restrictions, or unexpected technical issues.

15. Customer Availability The customer or an authorized representative should be available at the agreed time to provide access and explain the reported problem.

16. Rescheduling Customers should contact us as early as reasonably possible to change an appointment. New dates and times depend on technician availability and service-area coverage.

17. Cancellation Requests Customers may request cancellation through our official contact channels. Any applicable cancellation fee must be disclosed in advance, accepted where required, and permitted by applicable law.

18. No Access to the Property If the technician cannot access the property because the customer is unavailable or the access details are incorrect, a new appointment may be required. Any attendance charge must have been disclosed in advance and must be lawful.

19. Same-Day and Urgent AC Repair Urgent or same-day AC repair in Ajman, Al Ain, Umm Al Quwain, or another service area depends on technician availability, distance, workload, and the nature of the fault. Immediate attendance is not guaranteed unless expressly confirmed.

20. Changes to Booked Services Changes to the location, number of AC units, service type, or requested work may affect availability, price, and appointment duration. Material changes should be confirmed before work proceeds.

21. Service Pricing The cost of AC repair, AC maintenance, AC cleaning, AC installation, and home maintenance depends on the required work, equipment type, fault, location, materials, parts, and approved quotation.

22. Technical Inspection A technician may need to inspect and test an air-conditioning system before determining the cause of poor cooling, water leakage, unusual noise, electrical tripping, or another reported fault.

23. Visit Charge A visit charge of AED 100 may apply in eligible circumstances, including where the customer declines the proposed service or the service cannot proceed. The applicable conditions and amount must be disclosed in advance, accepted where required, and permitted by law.

24. Quotations Before Repair Where practicable, we will communicate the proposed work and price through a written quotation, invoice, message, or another recorded communication before chargeable work begins.

25. Approval of Additional Work Work outside the original approved scope requires the customer's approval before additional charges are incurred, except where a lawful arrangement has been expressly agreed.

26. Spare Parts and Materials Replacement parts, refrigerant, piping, insulation, electrical components, delivery, and other materials may be charged separately if they are not included in the confirmed quotation.

27. Additional Faults An inspection may reveal another fault that was not reasonably identifiable when the booking was made. We will explain the additional work and seek approval before proceeding.

28. Promotional AC Cleaning Prices Promotional AC cleaning offers apply only to the stated service areas, dates, quantities, and exclusions. Refrigerant, repairs, spare parts, and additional technical work are excluded unless explicitly included in the offer.

29. Maintenance Packages and Contracts Annual maintenance plans, recurring AC maintenance packages, and property maintenance contracts are governed by their individual service scope, price, frequency, exclusions, and validity period.

30. Pricing Questions and Disputes Customers should raise discrepancies between an advertised offer, quotation, invoice, or payment request before approving or paying the disputed item. Verified errors will be addressed in accordance with applicable law.

31. Authorized Work Osta Services will carry out the work agreed with the customer, subject to technical feasibility, safe working conditions, and applicable regulations.

32. Safe Access Customers must provide reasonable access to AC units, electrical isolators, thermostats, drainage points, outdoor condensers, and other relevant equipment.

33. Preparing the Work Area Customers should move fragile items, valuables, electronics, and furniture away from the work area before AC maintenance, cleaning, or repair begins.

34. Accurate Fault Information Customers should explain the reported symptoms and disclose relevant repair history, previous modifications, recurring leaks, and other known equipment issues.

35. Customer-Supplied Parts Where customers supply their own parts, Osta Services may assess compatibility before installation. Responsibility for defects in customer-supplied components will be determined by the agreed scope and applicable law.

36. Property Permissions Customers are responsible for arranging required permissions from landlords, building management, owners' associations, or other authorized parties unless agreed otherwise in writing.

37. Electricity and Water Customers should provide access to the utilities reasonably required for the approved work, where available and safe to use.

38. Safety Restrictions We may pause or decline work where the site presents unreasonable risks, including exposed live wiring, unsafe ladders, hazardous substances, unstable equipment, or restricted access.

39. Inspection After Completion Where reasonably possible, the customer should review the completed work with the technician and report any immediately apparent concerns before departure.

40. Service Quality and Customer Rights Osta Services aims to provide professional, transparent service. Nothing in these terms removes applicable legal rights or remedies relating to deficient work or other legally actionable conduct.

41. AC Repair in Ajman, Al Ain and Other Service Areas Our AC repair service may include troubleshooting, drainage fault diagnosis, electrical checks, control issues, and approved component replacement. The repair scope depends on the diagnosed fault and customer approval.

42. Routine AC Maintenance Routine AC maintenance may include inspection, operating checks, and cleaning tasks specified in the quotation. Major repairs, replacement parts, refrigerant charging, and deep duct cleaning are not automatically included.

43. AC Cleaning Services AC cleaning covers the equipment and cleaning depth specified in the confirmed service. Split AC cleaning, ducted AC cleaning, and deep cleaning may require different methods and prices.

44. AC Installation AC installation depends on site readiness, equipment compatibility, mounting requirements, electrical supply, drainage, pipework, access, and the approved scope. Civil work and additional materials are excluded unless quoted.

45. Refrigerant and Gas Charging Refrigerant charging may be recommended after inspection. Adding refrigerant alone may not resolve poor cooling if the underlying cause is a leak, compressor fault, restriction, or another defect.

46. Refrigerant Leaks Where a leak is suspected, leak detection and repair may be recommended before recharging the system. Additional work and charges must be explained before approval.

47. Replacement Parts Replacement parts depend on equipment model, compatibility, supplier availability, and manufacturer specifications. Material differences between original, compatible, used, or refurbished components should be disclosed before approval.

48. Hidden or Intermittent Faults Some faults occur intermittently or are concealed inside walls, ceilings, wiring, drainage, or pipework. Additional testing or a separate quotation may be required.

49. Existing Equipment Condition Old, corroded, modified, or poorly maintained equipment may remain unreliable after a repair. We will explain material limitations that can reasonably be identified during inspection.

50. Performance Expectations A particular cooling temperature, energy saving, noise level, or equipment lifespan cannot be guaranteed when the result depends on factors outside the approved work, unless expressly agreed in writing and technically achievable.

51. Workmanship Warranty Eligible completed repair work generally carries a 14-day workmanship warranty unless a different written warranty is stated in the applicable invoice or warranty document.

52. Warranty Start Date Unless the written warranty specifies otherwise, the applicable workmanship warranty begins on the date the relevant service is completed and recorded.

53. Compressor Workmanship Warranty Eligible compressor installation or replacement workmanship may carry a 30-day warranty where expressly stated in the applicable invoice or warranty document. This does not automatically cover the compressor part itself.

54. Spare-Part Warranty Replacement parts may carry a separate manufacturer or supplier warranty. Coverage, duration, exclusions, and claim procedures depend on the applicable part warranty.

55. Used Compressor Warranty Where a used compressor is supplied, any supplier warranty applies only according to its disclosed written conditions and duration, which may be 14 days where expressly confirmed.

56. Warranty Claim Procedure Customers should contact Osta Services promptly if a covered issue recurs and provide the invoice or job reference, service date, equipment details, and a description of the problem.

57. Warranty Exclusions Subject to applicable law, workmanship warranty may not cover unrelated faults, normal wear and tear, misuse, unauthorized modifications, physical damage, external electrical problems, or failures caused by separate defective components.

58. Third-Party Repairs Subsequent work by another provider may affect the assessment of a workmanship claim where that work caused or contributed to the reported issue.

59. Revisit Charges Any revisit or reinspection charge must be disclosed in advance and assessed according to the applicable warranty, service agreement, and law. A valid covered warranty claim should be handled under its applicable terms.

60. Statutory Rights Nothing in this warranty policy excludes mandatory consumer rights or remedies under applicable UAE law.

61. Payment Terms Customers must pay the agreed price in accordance with the quotation, invoice, or confirmed payment arrangement and applicable law.

62. Payment Methods Available payment methods will be communicated by Osta Services and may vary by service or location. Customers should verify payment instructions through official company channels.

63. Digital Invoices Osta Services may issue electronic invoices, receipts, job records, and warranty documents through available communication channels.

64. Deposits and Advance Payments Where an advance payment or deposit is required, the amount, purpose, and applicable cancellation or refund conditions should be disclosed before payment.

65. Outstanding Balances Outstanding amounts must be settled according to the agreed payment terms. Customers should promptly raise any billing discrepancy so it can be reviewed.

66. Refund Requests Refund requests will be assessed according to the service delivered, the agreed terms, the circumstances of the request, and applicable law.

67. No Blanket Refund Exclusion These terms do not remove a customer's legal right to a refund, repair, replacement, price adjustment, or other remedy where required by applicable law.

68. Disputed Charges Customers should provide the invoice number, booking reference, and details of a disputed amount so the company can review the relevant records.

69. Payment Confirmation Customers should retain payment confirmations and receipts. Where a payment cannot be verified, reasonable supporting information may be requested.

70. Payment Security Customers should use confirmed payment channels and protect their banking credentials. Osta Services will not knowingly request unnecessary passwords or verification codes through unofficial channels.

ponsible for loss or damage to the extent legally attributable to its breach, negligence, or other actionable conduct. Nothing in these terms excludes liability that cannot lawfully be excluded.

77. Limitations of Liability Any limitation of liability applies only to the extent permitted by applicable law and does not override mandatory consumer rights.

78. Unforeseen Events Severe weather, road closures, emergencies, supply disruptions, government restrictions, or other circumstances beyond reasonable control may affect appointments and service completion.

79. Equipment Downtime Osta Services cannot guarantee uninterrupted operation during diagnosis, repair, maintenance, or parts procurement. Expected limitations will be explained where reasonably practicable.

80. Refusal of Unsafe or Unlawful Work Osta Services may refuse or stop work that is unsafe, unlawful, outside its licensed scope, or materially different from the approved job. Charges for work already completed will be assessed under the agreed terms and applicable law.

81. Customer Information We may collect information reasonably necessary to manage bookings, provide services, issue invoices, communicate with customers, and handle complaints, subject to applicable data protection requirements.

82. Contact Details Customer contact details may be used for appointment confirmation, arrival updates, quotations, invoices, warranty assistance, and service follow-up, subject to applicable law.

83. Electronic Communications Customers may receive booking confirmations, quotations, invoices, and service updates through telephone, WhatsApp, email, or another agreed electronic channel.

84. Photographs and Service Records Where reasonably necessary, relevant photographs or service records may be used for diagnosis, documentation, quality control, or dispute resolution, subject to applicable privacy requirements.

85. Confidentiality Customer information should be accessed only by authorized persons who reasonably need it to perform their duties and handled in accordance with applicable law.

86. Complaint Submission Customers can contact Osta Services through WhatsApp, email at info@ostaservices.com, or telephone at +971 56 867 6036.

87. Information Required for Complaints To help us review a complaint, please provide the booking reference, invoice, service date, property location, and a clear description of the issue.

88. Complaint Review We may review job records, quotations, invoices, customer communications, and technical findings. An inspection or additional information may be required to assess the matter.

89. Customer Reviews and Feedback Customers may provide honest feedback about their experience. Any response by Osta Services should be professional and should respect customer privacy.

90. Privacy Policy These terms should be read alongside the published Osta Services Privacy Policy, where available. Any privacy policy linked on the website should accurately reflect the company's actual data practices.

91. Good-Faith Resolution Customers and Osta Services should make reasonable efforts to resolve service or billing concerns through direct communication before escalating a dispute, where appropriate.

92. Supporting Documents Customers should retain quotations, invoices, booking confirmations, payment receipts, and applicable warranty documents to support any service-related query or complaint.

93. No Waiver of Legal Rights A delay or failure to exercise a right under these terms does not waive a right that cannot lawfully be waived.

94. Severability If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

95. Entire Service Agreement These terms should be read together with the applicable quotation, invoice, booking confirmation, and written warranty. Specific agreed terms will apply to the relevant service to the extent legally valid.

96. Amendments to a Confirmed Job Any material amendment to an approved service scope or price should be communicated to the customer and approved before additional work proceeds.

97. Official Contact Channels Customers should use the contact details published on the official Osta Services website to request assistance, confirm service availability, or raise a concern.

98. Service Availability Does Not Guarantee a Ranking Descriptions of service areas indicate where customers may request service. They do not constitute a guarantee of a particular search-engine ranking, immediate technician availability, or service availability at every address.

99. Frequently Asked Questions: AC Services in the UAE

Where can I book an AC technician in Ajman? You can submit a request through the Osta Services online booking page. Your appointment depends on confirmation and technician availability.

Does Osta Services provide AC maintenance in Al Ain and Umm Al Quwain? Customers can contact Osta Services to confirm current service availability for their exact location, requested service, and appointment date.

How much is the visit charge? A visit charge of AED 100 may apply in eligible circumstances when disclosed in advance, accepted where required, and permitted by law.

What is the AC repair workmanship warranty? Eligible completed repair work generally carries a 14-day workmanship warranty unless a different written warranty applies. Eligible compressor workmanship may carry a 30-day warranty when stated in the applicable invoice or warranty document.

100. Final Acceptance and Legal Compliance By requesting or accepting an Osta Services booking, the customer acknowledges these Terms & Conditions to the extent applicable and legally enforceable. All services remain subject to applicable UAE law, the confirmed service scope, and mandatory customer rights.

Contact Osta Services UAE Website: https://www.ostaservices.com/ Online Booking: https://ostaaeservices.zohobookings.com/#/ostaservices WhatsApp: https://wa.me/971568676036 Email: info@ostaservices.com Phone: +971 56 867 6036